Returns Policy

How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 



1. Please email returns@windoorhc.com to request a refund and we will assign you a tracking number.


2. Mail your returned item to:

Windoor Hardware Components

Unit 1 Scarva Road Industrial Estate 
   
Scarva Road, Banbridge 
   
Co Down, BT32 3QD
 


3. Include in your package a signed letter stating the reason for your return and the original receipt. 



Return Exceptions


Some items cannot be returned if they are opened. These include Spiral Balances for sliding sash windows, cut to size uPVC Door panels and any bespoke product. Merchandise that has been used, or altered will not be accepted for return or exchange. 



Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.



Exchanges


We do not exchange any item unless we have sent you the incorrect item in the post. If this is the case then we will send you out the correct product at no extra cost. You must return the incorrect item within 10 days to receive the correct item.